Grievance Redressal
We're Here to Help
If something has gone wrong with your mutual fund investment through us, we want to hear about it and put it right. This page explains how to reach us, how quickly we respond, and where to go if you are not satisfied.
How to raise a complaint
Write to us by email or call us. To help us resolve it quickly, please mention:
- Your name and registered mobile number
- Last 4 characters of your PAN or your folio number
- The scheme and transaction concerned, with the date
- What went wrong, and any supporting documents or screenshots
Our response time
- Acknowledgement: within 3 working days
- Resolution: we aim to resolve your complaint and reply in writing within 30 days
Escalation matrix
| Level | Contact | Details |
|---|---|---|
| Level 1 | Grievance Officer Hitesh Kakkad | hitesh@moneyplus.in 0253-6121333 |
| Level 2 | Partner CA Anuya Kakkad | anuya@moneyplus.in 0253-6121300 If you are not satisfied with the Level 1 response, or have not heard back within 30 days. |
| Level 3 | Asset Management Company or Registrar | For issues with a transaction, allotment, redemption or statement, you may also write directly to the fund house (AMC) or its registrar: CAMS · KFintech |
| Level 4 | Regulator and online dispute resolution | If your complaint is still not resolved: SEBI SCORES · Smart ODR · AMFI |
Important information
- Moneyplus Financial And Investment Services LLP is an AMFI-registered Mutual Fund Distributor (ARN-137949). We distribute mutual fund schemes on an execution-only basis.
- We receive commission from the Asset Management Companies we are empanelled with, as per standard industry practice. See our Commission Disclosure.
- We never ask you to share your OTP, password or PIN.
Mutual fund investments are subject to market risks. Read all scheme related documents carefully.